Booking, Payments & Policies

Art Residencies

Once your residency application has been accepted, a 20% deposit is required to secure your place. An invoice and payment details will be sent to you following confirmation of your residency.

The remaining balance is due 8 weeks before your residency begins. If your residency is booked within 8 weeks of the commencement date, full payment will be required at the time of booking.

Monthly payment arrangements may be available by prior arrangement. Please contact us if you would prefer to pay your balance in instalments.

Cancellations

We understand that circumstances can change. If you need to cancel your residency, please notify Greenhills Art Centre in writing as soon as possible.

More than 8 weeks before your residency:
Your deposit is non-refundable. Any payments made above the deposit will be refunded.

Within 8 weeks of your residency:
Payments are non-refundable. However, if we are able to fill your place, we will refund the amount paid, less the 20% deposit.

If Greenhills Art Centre cancels:
If we need to cancel your residency, you will receive a full refund of all payments made to Greenhills Art Centre.

We strongly recommend travel insurance to cover unexpected illness, travel disruption or other circumstances that may prevent you from attending.

Retreats & Workshops

A 20% deposit is required to secure your place on a retreat or workshop. Your booking is confirmed once your deposit has been received.

The remaining balance is due 8 weeks before the retreat begins. If you book within 8 weeks of the commencement date, full payment will be required at the time of booking.

Cancellations

If you cancel more than 8 weeks before the retreat, your deposit is non-refundable. Any payments made above the deposit will be refunded.

If you cancel within 8 weeks of the retreat, payments are non-refundable. However, if we are able to fill your place, we will refund the amount paid, less the 20% deposit.

If Greenhills Art Centre needs to cancel a retreat or workshop, all payments made to Greenhills Art Centre will be refunded in full.

We strongly recommend travel insurance to cover unexpected illness, travel disruption or other circumstances that may prevent you from attending

Greenhills Art Centre respects your privacy and takes care in how your personal information is collected and used.

Information provided through our website, enquiry forms and booking forms is used to respond to enquiries, administer bookings, process payments and communicate information relating to your stay, retreat or residency.

We do not sell your personal information. Information may be shared with service providers where necessary to operate our website, process bookings or payments, or provide services to you.

If you would like to access or correct personal information we hold about you, or have a question about how your information is handled, please contact us at info@greenhillsartcentre.com.

Please note, photos and videos taken by us during your stay may be used in future promotion.

Programme Changes

While we make every effort to deliver retreats, workshops and residencies as described, occasionally changes may be necessary due to circumstances beyond our control.

Greenhills Art Centre reserves the right to make reasonable changes to the programme, timetable or activities where required. Any significant changes that may affect your booking will be communicated to you as soon as possible.

Guest Conduct

Greenhills Art Centre is a shared creative environment and we ask all guests to be considerate and respectful of fellow guests, facilitators, staff and the property.

Behaviour that significantly disrupts the experience, comfort or safety of others may result in a guest being asked to leave Greenhills Art Centre. In these circumstances, no refund will be provided.

GST

All prices displayed by Greenhills Art Centre are in Australian dollars and include GST unless otherwise stated.

Travel Insurance

We strongly recommend that guests arrange appropriate travel insurance when booking a retreat, workshop or residency.

Your insurance should provide suitable cover for unexpected illness, cancellation, travel disruption and other circumstances that may prevent you from attending.

Greenhills Art Centre is not responsible for costs incurred as a result of travel delays, cancellations or other circumstances outside our control.